Recently, Joshua was invited by the Deputy Chairman of Executive Board, Sberbank of Russia to create corporate banking services in English for foreign expatriates residing in Russia. The bank had identified a gap in the market in relation to its services in English and decided it was appropriate for them to do so. Given such a role of “Expats Consultant” did not exist, it was subsequently created and authorised by Mr. Popov himself, together with the HR department.

For creating this service, Joshua, used both his English teaching and Computing skills for establishing an internal education environment at the bank by himself without any assistance. He created a classroom domain environment using Google Education Suite and Microsoft Teams, together with Facebook for Workplace, which were then connected to 5 major cities across Russia (Moscow, St. Petersburg, Stavropol, Yekaterinburg, and Novosibirsk). His taught both customer services, general English, and English for banking services to customer support teams, working remotely and in branches, with 3 dedicated expat branches across Moscow itself.

Daily, he taught 20 bank employees who were trained on delivering customer service in English, using UK service standards. In addition, Joshua also developed the English version of the landing page for small business at sberbank.ru. For his efforts, he was awarded silver certificate of achievement, personally signed by the Deputy Chairman himself at the corporate party held in December of 2018.